- How do Return/Exchange my order?
You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at infinityssolution.com. In case, you placed a COD order, you may request the same from the Return/Exchange button on the website footer. Post that, no return/exchange request shall be entertained. Return can be requested only on reasons based on size issues, defective articles, different/wrong colors, or quality issues. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Infinity Solution reserves the right to decline the return request if the reason stated is different from the specified list or is not genuine. Exchange is subject to the availability of stock. If the product is out of stock, you will receive a full refund if it is a prepaid order and a store credit/bank transfer if it is a COD order.
Note: Products purchased during a sale event are final sale and are not eligible for exchange, return, cancellation or refund.
- My return request has been rejected, why?
If you’ve bought personal care products, diapers, or undergarments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or valid reasons must be mentioned under “others” options. At the time of creating a return/exchange, customers are requested to make sure that the product being returned is unused with original tags intact.
- Can I cancel my order?
Orders may be canceled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at info@infinityssolution.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.
Note: Products purchased during a sale event are final sale and are not eligible for exchange, return, cancellation or refund.
- I got a personalized product, is return/exchange possible?
Personalized products are not eligible for return/exchange. Customized name buntings and storage baskets with names are also not eligible for return/exchange.
- What should I do if I receive a damaged item, wrong product, or missing units in my order?
If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging, and images of products received with an invoice copy to our customer care at info@infinityssolution.com or call us at +91 9511789160 (9 am to 6 pm Mon to Sat).
Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.
Once the investigation is over if we arrange a reverse pickup then below will be the process
- Our courier partner will take 2-3 working days to pick up the product/item from you,
- As reverse pick-up is done by standard delivery it takes a minimum of 5-7 working days to get back to our warehouse.
- Once the product is received back to us quality team check it and give an update related to the product condition, as we need the product in the same condition as delivered to you. Please make sure the products are unused with all tags intact and in original packaging.
- On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).
- In case we receive a negative response the product would be sent back to you in the same condition. Note – As per our Return Policy you need to raise concerns within 14 days along with proper product images and unboxing videos.
- Do I need to ship the return order on my own?
No. We will arrange a free pickup of the return order through our logistic partner. Please note, the free reverse pickup is only provided once per order. If you raise multiple return requests (subject to special cases), the reverse pickup amount will be deducted from the refund/store credit amount. In this case, the exchange of a product will not be made.
- How do I get a refund of my order?
For prepaid orders, the refunded amount will be credited back to your original payment method. However, for Cash on Delivery (COD) orders, the refunded amount will be issued as Store Credit, which can be utilized for future purchases on infinityssolution.com. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. Infinity Solution will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It’s important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won’t be refunded.
Note: Products purchased during a sale event are final sale and are not eligible for exchange, return, cancellation or refund.
8. Will loyalty points be refunded if used in a transaction?
Once loyalty points have been utilized in a transaction, they are considered non-refundable. Similar to a discount, once applied, they cannot be reverted or adjusted in the case of a refund.
- I bought/received a Gift Voucher, is return/exchange possible?
Gift Vouchers are not eligible for return/exchange.